This paper provides a six step roadmap that organizations can leverage.
- Address Product and Service Problems Before they Become Widespread
- Respond More Quickly to Customer Inquiries and Their Cries for Help
- How to Leverage Text Analytics and Sentiment Software
- 5 Best Practices to Develop and Effective Social Media Program
- Increase Customer Satisfaction, Loyalty and Market Share
Download the paper: http://ciowhitepapers.dinctesting.com/content32430/